CUSTOMER EXPERIENCE + WRITING
Lis Bluford
I help individuals and businesses make information accessible. I love taking things that feel complicated or closed off and turning them into something clear, useful, and approachable. I’d love to help you use tech and content to reach your goals!
Before freelance consulting, I spent 10 years in the classroom as a teacher and instructional coach, which taught me how to communicate complex ideas simply and build systems that last.
About Me
Customer Experience Consulting
Background
For the past 5+ years I’ve consulted with EdTech and SaaS products. I originally focused on Customer Success Enablement and later expanded into Digital Product Ownership. I now work at the intersection of customer experience, product design, and enablement. I help teams shape the user journey through tools, content, and UX design.
Current Offerings
I coach CX and enablement teams on improving systems and tools.
I lead product implementation and usability testing for digital platforms.
Freelance Consulting + Writing
Background
Current Offerings
I coach writers on Substack launch and growth strategy through workshops and 1:1 sessions.
I ghostwrite for island businesses and help small teams strengthen their communication.
Get to Know Lis
Lis spends her time between Martha's Vineyard and Richmond, VA
with her husband and two young daughters. She loves sunrises,
reading on the beach and trying new restaurants.
with her husband and two young daughters. She loves sunrises,
reading on the beach and trying new restaurants.
Work With Lis
I'm currently accepting clients for part-time, contract, consulting and freelance work with the potential to turn full-time. Let's start a conversation and see if it would be a fit!