CUSTOMER EXPERIENCE + WRITING
Lis Bluford
Let’s Work Together 🙂
About Me
Customer Experience
Background
After 10 years in the classroom at results-oriented charter schools, I pivoted to consulting with ed-tech products 5 years ago.
I started my CX journey by helping found EdLight, where we signed dozens of schools during the pandemic. In a tiny company I got to wear every hat imaginable - sales, cx, professional learning, onboarding, marketing.
When I worked at Paper I supported and retained enormous districts, and helped create systems company-wide, and was able to operate within a large company’s structures.
Current Offerings
Now I work with founding companies to help them systemize and grow their CX departments. This can mean anything depending on where the org is in their growth - thinking through their big-picture customer journey, coaching CSMs, collaborating on customer-facing resources, and more.
Writing
Background
In addition to my blog, I worked to create a mobile app for on-the-go access to her content and events calendar. Over the past 5 years I used my storytelling skills and consistent efforts to grow my audience to a substantial email list with paid subscribers.
Current Offerings
I also do freelance email and blog writing for The MV Chamber of Commerce and Steamship Authority.
I am open to work on tourism-focused content and collaborations with island businesses/hotels to educate their visitors.
Get to Know Lis
Lis spends her time between Martha's Vineyard and Richmond, VA
with her husband and two young daughters. She loves sunrises,
reading on the beach and trying new restaurants.
with her husband and two young daughters. She loves sunrises,
reading on the beach and trying new restaurants.
Work With Lis
I'm currently accepting clients for part-time, contract, consulting and freelance work with the potential to turn full-time. Let's start a conversation and see if it would be a fit!